Shipping Policy
At Kaptan.pk, we strive to provide reliable and timely delivery of your orders. Below is our detailed shipping policy to ensure clarity and transparency.
1. Processing Time
- All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation.
- You will receive a notification once your order has been shipped, along with tracking details.
2. Shipping Rates & Delivery Times
Shipping charges and estimated delivery times vary based on your location and selected shipping method:
- Standard Shipping: Shipping Rates are defined at the checkout page.
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Express Shipping: Express shipping charges are from 250 PKR.
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International Shipping: Delivery times and costs will be calculated at checkout based on your location.
3. Free Shipping
- Free shipping is available(National) in specific deals, you may check at the checkout page.
4. Order Tracking
- Once your order is shipped, a tracking number will be sent to your email.
- You can track your order using the provided tracking number on our website or the courier’s platform.
5. International Shipping
- Customers are responsible for any customs duties, taxes, or additional fees incurred during international delivery.
- Delivery times may vary due to customs clearance processes.
7. Lost or Damaged Items
- If your order arrives damaged or is lost in transit, please contact us within 7 days of delivery.
- We will work with the courier to resolve the issue and, if necessary, send a replacement or provide a refund.
8. Contact Us
For questions or concerns regarding shipping, feel free to reach out to our customer support team:
Phone: 00923268240804
Working Hours: 10:00 AM - 07:00 PM
Thank you for shopping with Kaptan.pk ! We are committed to delivering your orders with care and efficiency.