Shipping Policy

At Kaptan.pk, we strive to provide reliable and timely delivery of your orders. Below is our detailed shipping policy to ensure clarity and transparency.

1. Processing Time

• All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation.
• You will receive a notification once your order has been shipped, along with tracking details.

2. Shipping Rates & Delivery Times

Shipping charges and estimated delivery times vary based on your location and selected shipping method:

• Standard Shipping: Shipping Rates are defined at the checkout page.
• Express Shipping: Express shipping charges are from 250 PKR.
• International Shipping: Delivery times and costs will be calculated at checkout based on your location.

3. Free Shipping

• Free shipping is available(National) in specific deals, you may check at the checkout page.

4. Order Tracking

• Once your order is shipped, a tracking number will be sent to your email.
• You can track your order using the provided tracking number on our website or the courier’s platform.

5. International Shipping

• Customers are responsible for any customs duties, taxes, or additional fees incurred during international delivery.
• Delivery times may vary due to customs clearance processes.

7. Lost or Damaged Items

• If your order arrives damaged or is lost in transit, please contact us within 7 days of delivery.
• We will work with the courier to resolve the issue and, if necessary, send a replacement or provide a refund.

8. Contact Us

For questions or concerns regarding shipping, feel free to reach out to our customer support team:
Phone: 00923268240804
Working Hours: 09:00 AM - 07:00 PM

Thank you for shopping with Kaptan.pk ! We are committed to delivering your orders with care and efficiency.