Order Cancellation Policy

We value your satisfaction and aim to make the ordering process as flexible and convenient as possible. Please review our cancellation policy below:

1. Cancellation Before Shipment

• Orders can be canceled without any charges if the request is made before the order has been shipped.
• To cancel your order, contact us immediately via email or phone, providing your order number for quick processing.

2. Cancellation After Shipment

• If the order has already been shipped, cancellation is not possible. In such cases, you may initiate a return process once the item is delivered. (Refer to our Return Policy for details.)

3. Custom Orders

• Orders for customized products cannot be canceled once production has started.

4. Refund for Canceled Orders

• If your cancellation is approved, a full refund will be processed within 7-10 business days to your original payment method.
• Refunds may take additional time depending on your bank or payment provider.

5. Conditions for Cancellation

• Orders placed using promotional discounts or special offers/Customization may be subject to specific terms and conditions. Please check the offer details for cancellation eligibility.

For any assistance with canceling your order, please contact our support team:
Phone: 00923268240804
Working Hours: 10 A.M - 7 P.M

We appreciate your understanding and cooperation.