Refund/Return Policy
• Cash refunds are not permitted for any sale.
• Store credits are available only for products with craftsmanship or quality issues.
• To qualify for store credit, items must be unused, with all labels attached, and in their original packaging.
• Our Quality Assurance (QA) team will inspect all returns and notify customers of the outcome.
• Products purchased during any discount sale are non-returnable.
• Perfumes are non-returnable and non-refundable.
• Store credits are available only for products with craftsmanship or quality issues.
• To qualify for store credit, items must be unused, with all labels attached, and in their original packaging.
• Our Quality Assurance (QA) team will inspect all returns and notify customers of the outcome.
• Products purchased during any discount sale are non-returnable.
• Perfumes are non-returnable and non-refundable.
• Customized Order/Products can be never refundable/Canceled.
Exchange Policy
• Exchanges are allowed within 7 days of receiving the product.
• To qualify for an exchange, items must be unused, with all labels attached, and in their original packaging.
• Our QA team will inspect returned items and update customers accordingly.
• Upon QA approval, our representative will proceed with the exchange and notify the customer.
• To qualify for an exchange, items must be unused, with all labels attached, and in their original packaging.
• Our QA team will inspect returned items and update customers accordingly.
• Upon QA approval, our representative will proceed with the exchange and notify the customer.
Claim Process
• Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect.
• For any issues, reach out to us through any contact platform.
• If necessary, return products to the address which is provided by customer support team.
• We will notify you once we have received and inspected your return regarding approval for store credit or exchange.
• If store credit is approved, you will receive an email with your store credit code.
• If the exchange is approved, the new product will be shipped, and you will be notified.
You need to return the product to the following address:
VIP Group of Industries
Gondal Road Sialkot 51310, Sialkot – Punjab – Pakistan