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Refund/Return Policy

•    Cash refunds are not permitted for any sale.
•    Store credits are available only for products with craftsmanship or quality issues.
•    To qualify for store credit, items must be unused, with all labels attached, and in their original packaging.
•    Our Quality Assurance (QA) team will inspect all returns and notify customers of the outcome.
•    Products purchased during any discount sale are non-returnable.
•    Perfumes are non-returnable and non-refundable.
•    Customized Order/Products can be never refundable/Canceled.


Exchange Policy

•    Exchanges are allowed within 7 days of receiving the product.
•    To qualify for an exchange, items must be unused, with all labels attached, and in their original packaging.
•    Our QA team will inspect returned items and update customers accordingly.
•    Upon QA approval, our representative will proceed with the exchange and notify the customer.


Claim Process


•    Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect.
•    For any issues, reach out to us through any contact platform.
•    If necessary, return products to the address which is provided by customer support team.
•    We will notify you once we have received and inspected your return regarding approval for store credit or exchange.
•    If store credit is approved, you will receive an email with your store credit code.
•    If the exchange is approved, the new product will be shipped, and you will be notified.

You need to return the product to the following address:

    VIP Group of Industries

    Gondal Road Sialkot 51310, Sialkot – Punjab – Pakistan

 

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